John Goulding BVMS MRCVS, managing director at St.George’s Veterinary Group, Wolverhampton will lead the workshops with Lisa Male of Three Spires Training, using key performance indicators and the Balanced Scorecard approach (BSC), as vital tools for monitoring business performance, explains Louise Radford MRCVS of organiser, Merial Animal Health Ltd.
“The workshops, entitled ‘Knowing Your Numbers’ will integrate Merial’s ProActive Insight equine benchmarking system to provide comparisons and insight into the financial areas where the business can focus time and effort to get the best returns,” says Louise.
“The BSC approach will be used to integrate different management aspects such as internal processes and team dynamics that all work together to create a successful customer experience.”
Julian Samuelson MA VetMB MBA MRCVS, Managing Director of Bell Equine Veterinary Clinic, who helped design the ProActive Insight system prior to its launch in 2013 comments: “John has a passion for numbers and detail which, together with his analytical approach to the financial management of veterinary practice, will be sure to offer perceptive guidance that will help delegates to improve their practice performance.”
“Working with the ProActive Insight data amassed across a wide range of equine practices in the UK to create an ‘artificial practice’ to use on the day, the workshops are designed for practice owners, partners and managers and will utilise current trends and headline benchmarks to discuss strategies to improve practice performance.
“Delegates will be provided with the tools and inspiration to better understand, interpret and implement financial, customer focus and service KPIs,” she concludes.
The events take place as follows;
9 June 2015 Aztec Hotel, Bristol BS32 4TS
1 July 2015 Mercure Leeds Parkway, LS16 8AG
13 October 2015 Holmewood Hall, Peterborough PE7 3BZ
Booking is via a £50 deposit per delegate, refundable on attendance, or if preferred, will be donated to World Horse Welfare. Workshop places are limited to 2 per practice and will be allocated on a first come first served basis, so book early to avoid disappointment.
For further information
t +44 (0)870 6000123